As a travel operator serving the public Absolute Cabs is committed to customer safety and safeguarding both customers and drivers.
It goes without saying that the well-being and welfare and of our customers is of the upmost priority. At the time of writing there has been 1,372 confirmed cases of 40,279 people tested of which a total of 19 people have died. As part of our monitoring of the UK Government response and Public Health England advice we have put a number of measures in place and this include posters and visual communication material at our offices to help customers know what to do as well as information to our staff and drivers. All drivers have been advised to take precautions and to have a heightened awareness. You can find Travel Advice for CoronaVirus on the Government website.
Keeping cabs safe
Based on the common sense approach of the recently re-opened Italian Museum using the 1 Metre Rule Absolute Cabs is continuing to serve customers and believes a taxi or cab is most likely the safest way to travel. Part of our drivers duties includes maintain a clean car, both inside and out and we are asking drivers to provide disposable gloves for passengers who require them, as well as enhancing their after journey checks to including cleaning door handles. At this time it is important to ensure personal hygiene is of paramount importance and we advise all customers to watch the video on on how to wash your hands properly.
Being our Eyes & Ears
We have nearly 200 cabs on the road and if you have any concerns about any of our drivers or vehicles we would ask that you get in touch. We had a very good response when we recently updated our Nighttime 6pm to 6am policy from customers and we ask you to continue to use our online services to report any issues you would like us to be aware of. As usual, please use the Driver Complaints area of the website to report a driver issue.
Here are our top five tips for travelling by taxi:
- Hygiene, before entering the vehicle please wash your hands
- Where to sit, please sit on the back seats preferably diagonal to the driver (more than 1m apart)
- Payment, use Contactless payment rather than cash
- End of journey, please wash your hands (just good hygiene)
- Gloves, consider wearing gloves particularly if you are in an at risk group
As mentioned earlier, Absolute Cabs consider a cab or taxi much safer due to the 1 metre distance between both passenger and driver and we are encouraging all drivers to ensure passengers are sat in the back as preference.